DEFECT/CANCELLATION POLICY

DEFECTIVE ITEMS

 Defective items refer to items that are not functioning as it should, missing parts or possess a significant cosmetic defect.

 If you receive an item that is defective, please do the following:

1. Notify us within 7 days of receipt either by replying to your order email care@sgbabymart.sg. We regret that we are not able to assist if any defect is reported after 7 days of receipt. 
2. Explain the nature of the damage and attach any product photos or videos that might help show the issue.
3. Set the item aside and do not use it as we may require the item back in the original condition it was received for further evaluation. In some cases, if the defect is complicated, photos and videos sent may be insufficient in demonstrating the defect. You may then choose to send the item to us for evaluation. We will perform tests on the item and/or send it to the supplier to confirm the defect. The replacement will be sent out to you only after the defect is confirmed. Please note that this process will take some time.
4. Once the new and unused item is confirmed to be a manufacturing defect, the customer will be contacted by SGbabymart or the brand owner/ service centre to get the item replaced. In event the item cannot be replaced, a refund will be issued.

SENDING ITEM BACK FOR EVALUATION

1. The buyer is responsible for all return shipping charges back to us.
2. If the item is considered defective, we will reimburse the shipping charges (up to $5 with a valid receipt). Either a replacement or refund (in event a replacement is not possible) will be issued to you.
3. If the item is not considered defective (after performing reasonable tests), we will send the item back to you at a charge. You may also self-collect. *The initial shipping charges incurred for sending item back for evaluation will not be reimbursed. 
4. SGbabymart reserves the right to reject any return item (defective or non-defective), if the state (e.g. packaging, item condition) of returned item do not meet our requirements.

PRODUCT WARRANTY

1. By default, all items sold at Sgbabymart does not come with warranty unless otherwise stated on the product page itself.
2. For all defects covered under the warranty period, you will be directed to the respective warranty service centre for repairs.
3. The buyer is responsible for all costs involved in sending the item to the warranty centre for assessment.
4. If the issue is deemed by the warranty center to be a manufacturing defect, and the item cannot be repaired or replaced, a refund in the form of store credits will be issued to the buyer.